TO OUR VALUED CLIENTS, THANK YOU FOR TAKING THE TIME TO REVIEW AND FOLLOW OUR PROTOCOLS AND FOR TRUSTING US WITH YOUR DOGS!  WE ARE SO GLAD THEY ARE A PART OF OUR DOG GONE FAMILY!

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APPOINTMENTS REQUIRED IN ADVANCE FOR ALL SERVICES!

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HOURS OF OPERATION: 

DOG GONE SMART IS STAFFED 24/7 TO ENSURE THE SAFETY AND CONSTANT SUPERVISION OF YOUR BELOVED PETS.  HOWEVER WE DO HAVE VERY SPECIFIC DROP OFF HOURS WHICH WERE ESTABLISHED TO ACHIEVE THE MOST COMFORT AND EASE OF ENTRY FOR ALL DOGS.  OUR DROPOFF TIMES MUST BE ADHERED TO SO PLEASE PLAN ACCORDINGLY.

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DROP OFF HOURS:

MONDAY-FRIDAY: 7:45-9:00AM -OR- 12:00-2:00PM

SATURDAY-SUNDAY: 8:00-9:00 AM ONLY

 

RECEPTION HOURS: 

MONDAY-FRIDAY 7:00AM-7:00PM

SATURDAY: 8:00AM-4:00PM

SUNDAY: 8:00AM-12:00PM

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PICKUP HOURS:

ANYTIME BEFORE 11PM.  AT 11PM THE OVERNIGHT STAFF WILL STOP RELEASING DOGS NO EXCEPTIONS THANK YOU IN ADVANCE. IF YOU PICKUP AFTER RECEPTION CLOSES (HOURS ABOVE) PLEASE TEXT THE PICKUP LINE WHEN YOU ARRIVE (AND NOT BEFORE) AT (203) 919-8143, WE ONLY NEED TO KNOW WHEN YOU ARRIVE, NOT WHEN YOU ARE ON YOUR WAY.

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HOLIDAYS CLOSED FOR PICKUP AND DROPOFF: THANKSGIVING DAY, CHRISTMAS DAY, NEW YEAR'S DAY, MEMORIAL DAY, JULY 4TH, LABOR DAY. THERE WILL BE NO DROPOFF OR PICKUP ON THESE DAYS, WE WILL BE STAFFED FOR DOG CARE ONLY BUT NOT FOR DROPOFF/PICKUP, NO EXCEPTIONS. 

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ELIGIBILITY:

MALE DOGS OVER 6 MONTHS MUST BE NEUTERED TO ATTEND DAYCARE OR BOARDING.  UNNEUTERED MALES MAY STILL ATTEND CLASS AND PRIVATE TRAINING. 

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FEMALE DOGS IN HEAT MUST LEAVE THE FACILITY IMMEDIATELY.  THAT MEANS IF YOU ARE TRAVELING AND YOUR DOG GOES INTO HEAT, WE WILL CALL YOU, AND YOUR EMERGENCY CONTACT TO COME PICK HER UP SO PLAN ACCORDINGLY KNOWING THE LIKELIHOOD IF YOUR DOG IS NOT SPAYED.  IT IS PROTOCOL TO WAIT 4 WEEKS AFTER A HEAT BEFORE YOUR DOG CAN RETURN TO DGS SO PLEASE TAKE THAT INTO ACCOUNT IF THEY HAVE RECENTLY GONE INTO HEAT.

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ALL NEW DOGS OVER 6 MONTHS MUST SCHEDULE AN EVALUATION HERE

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EMERGENCY CONTACTS:

ALL BOARDING DOGS ARE REQUIRED TO HAVE A LOCAL, AVAILABLE, EMERGENCY CONTACT.  SOMEONE WHO IS LOCAL WHEN YOU ARE NOT WHO CAN PICK YOUR DOG UP IN AN EMERGENCY. THIS PERSON MAY CHANGE WITH EACH VISIT.

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PHYSICAL/MEDICAL CONCERNS

WHEN DROPPING YOUR DOG OFF FOR DAYCARE OR BOARDING, PLEASE LET US KNOW IF YOUR DOG HAS EXPERIENCED ANY RECENT INJURY OR ILLNESS, NO MATTER HOW MINOR (HOTSPOT, LOOSE STOOL, BROKEN NAIL). WE ARE CONSTANTLY MONITORING EACH DOG FOR COMFORT AND APPROPRIATE PLAY, ANY LITTLE THING CAN CONTRIBUTE TO THEIR PLAY BEHAVIOR.   

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PICKUP LIST, PLEASE PROVIDE US WITH A LIST OF PEOPLE AUTHORIZED TO PICK UP YOUR DOG

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TIERS-CLICK HERE TO LEARN ABOUT OUR TIER SYSTEM

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DOG GONE SMART USES A TIER SYSTEM TO ENSURE SAFE AND APPROPRIATE PLAY FOR DOGS WHILE THEY ARE HERE. THERE IS A LOT FOR EACH DOG TO NAVIGATE AND WE ARE A PLAY FACILITY BASED ON A SOCIAL PLATFORM.  IF YOUR DOG DEMONSTRATES BEHAVIORS THAT ARE SOCIALLY UNPREDICTABLE OR UNSAFE, INCLUDING BUT NOT LIMITED TO:  THEY ARE TENTATIVE, FEARFUL, REACTIVE, OVERZEALOUS, OVERWHELMED, TRYING TO ESCAPE, ANXIOUS IN ENCLOSURE,  AGGRESSIVE, AND/OR GUARDING RESOURCES, THEY WILL LOSE ELIGIBILITY FOR TIER 1 AND HAVE TO WORK WITH OUR TIER 2 AND TIER 3 TRAINERS TO MODIFY, BUILD COMFORT AND JOY FOR THEM BEING IN A PLAY ENVIRONMENT.  THIS COULD HAPPEN SUDDENLY WHILE THEY ARE BOARDING AND WE WILL NOTIFY YOU IF THEY REQUIRE TIER TRAINING DURING THEIR STAY. 

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FREQUENT VISITS:

FOR YOUR DOG'S MOST POSITIVE, PLAYFUL AND COMFORTABLE EXPERIENCE AT DOG GONE SMART, WE STRONGLY ENCOURAGE YOU TO BRING YOUR DOG REGULARLY SO THAT THEY CONTINUE TO THRIVE WITH FAMILIARITY WITHIN THE REPETITION OF OUR ROUTINE.  IF YOU CALL US AND ASK FOR BOARDING AND YOUR DOG HAS NOT BEEN IN SEVERAL MONTHS, IT WILL LIKELY TAKE A FEW DAYCARE VISITS TO REACCLIMATE THEM, SO COMING FREQUENTLY EVEN FOR HALF DAYS OF DAYCARE IS THE BEST WAY TO BE PROACTIVE TO BE ABLE TO MAKE ANY RESERVATION YOU WILL NEED WITH EASE AND ESTABLISHED ELIGBILITY. 

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REQUIRED VACCINES: 

ALL DOGS MUST HAVE RABIES, DISTEMPER, BORDATELLA, A CLEAN FECAL TEST RESULT AND A DOG LICENSE

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PUPPIES UNDER 4 MONTHS NEED DISTEMPER AND A CLEAR FECAL TO PARTICIPATE IN PUPPY ACTIVITIES

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PLEASE UPLOAD YOUR VACCINES TO OUR VACCINE PORTAL HERE

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PET PROFILE FORMS ARE REQUIRED FOR ALL CLIENTS